Booking the flight for your desired destination is really short and simple. All you have to do is visit www.thetravelhouse.co.uk and use our filters to find the best flight possible on the date you have chosen to travel. If you find any problem in searching your flight destination or have any further queries before booking a flight, you can call us at one of our executives for assistance on 0208 145 0027.

Multi-sector flights can be booked by calling us on 0208 145 0027 and our sales executive will assist and provide you with the best flight option.

Yes your flight is 100% protected. As, we are a member of ATOL (11985).

If you did not receive the e-ticket within 24-48 hours you need to contact us, which means your booking is not confirmed.

We get the information we show (both fares and availability) from third party companies which interface directly to the individual airlines. This information can occasionally go out of date. This is primarily caused by what is called 'caching' of data. These third parties and the airlines themselves keep temporary copies of the information (so they can respond quickly). If this information is not kept up to date then problems can occur. This information is updated by those third parties and airlines which we have no control over. This can lead to situations where this may stay out of date for some while after your booking has been found to be incorrect. When we receive this information we pass this on immediately to the third parties, but cannot guarantee they will update their systems quickly. In this situation we will offer your one of three courses of action: 1. Book the same itinerary at the new price 2. Book a new itinerary (as close as we can get it) 3. Get a full refund.

Yes, all prices shown include taxes and fees.

When we have found a problem with your booking and offer to refund your money, we will always do so immediately. This will not always be reflected by your card issuer on your account. This is due to the way card transactions are processed and is something we cannot control. When you make a payment to us we receive an authorisation to receive the funds. Later on that day (usually at midnight) we will then settle this amount (the money will leave your account). If we cancel this authorisation (the usual situation) we will not receive any funds from you and the transaction will not go forward for settling. Now, as an authorisation has been granted this will remain on your account for up to 72 hours (although in a lot of cases it is reversed out immediately). The time this takes is dependent on the card issuer and again, not something we have any control over. In this case we have not and will not receive any of your money. Unfortunately, this will affect your spendable balance on your account until this authorisation has lapsed.

Many of the cheaper tickets are non-refundable. This means that you will lose your money if you choose to cancel. Some tickets are changeable, but usually for a fee. The most restrictive tickets are non-changeable, to change these you would need to cancel and rebook a new flight.

Refunds will not be paid until they have been received by us from the relevant airline. Usually a delay of 8-10 weeks may be incurred.

No, you cannot make such changes. Flight tickets cannot be exchanged from one airline to another, even with a fee.

Yes, you can upgrade with most scheduled airlines. To find out more and get prices, either use our online chat or get in touch with our sales executive team.

For online transactions, we accept most credit cards (including Visa, Mastercard and American Express) and debit cards. For offline transactions we also accept cheques and bank transfers (although sufficient time for clearance will be required).

No, we do not charge for credit card payments.

You can contact directly to the airlines 72 hours prior to departure of the flight to reconfirm your flight status or you may call us on 0208 145 0027.

This can depend on the specific airline and destination (please check with them), but generally: * International flights - at least 3 hours before departure * European Destinations - at least 2 hours before departure * Domestic - at least one hour before departure.

Many airlines sell seats on flights not operated by themselves. They will typically create their own flight number, although the flight itself is operated by someone else. Whenever possible we will inform you if the flight is being operated by another carrier. The check-in details at the airport will usually detail all the flight numbers a flight holds including the code share ones.

An e-ticket is an electronic ticket. Most airlines now issue an e-ticket instead of a paper ticket. This has a number of distinct advantages: * you cannot forget or lose it.

• It can be issued quickly and you do not have to wait for its arrival.
• At some airports, you can check-in using check-in machines avoiding queuing.
• Ticket will be issued in next 24 to 48 hours of the payment being made. For urgent departure please contact us on 0208 145 0027 or email us info@thetravelhouse.co.uk.

For all customers traveling under the waiver scheme, you will need to apply for an Electronic System for Travel Authorisation (ESTA) prior to travel. This applies to UK passport holders along with a number of other countries. To apply online, please visit https://esta.cbp.dhs.gov or call our reservations team to speak to a consultant if you require help.

Please refer to the Foreign & Commonwealth Office for advice on travel https://www.gov.uk/foreign-travel-advice